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Trainings

  • "Customer service"

    March 14, 2013 @ 11:51|0 Comments

    Good customer service is vital importance of all businesses as it has a direct impact on customer loyalty and gaining prospects. Simply put if you provide high quality customer service, you will get higher level of customer satisfaction and consequently it will influence to income of your company. PROGRAM OBJECTIVESAttending Customer Service training participants will: Psychological aspects of positive attitude and positive self-talk for Customer Service employees Know effect of self-motivation on Customer Service and its influence during customer service Understand reasons of customers l ...
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  • "Problem solving"

    March 14, 2013 @ 11:46|0 Comments

    There are many ways of Problem Solving and Decision making. This workshop combines a number of Problem solving tools including brainstorming, Ishikawa, SWOT analysis, Mind Mapping and Decision. The workshop is designed to be fully participative. Delegates will be encouraged to bring real problems with them. PROGRAM OBJECTIVES By attending this training participants will: Gain a greater understanding of the problem solving process. Acquire a range of problem solving tools that can be transferred into work situations. WHO WILL BENEFIT? People with lack of problem solving ability and have ...
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  • "Employment and interview"

    March 14, 2013 @ 11:42|0 Comments

    It is well known that people are the biggest asset of every business. It should be added that not all but only properly chosen employees are able to add value to company. There are lots of candidates to every vacancy and who? why? should be chosen among candidates depends on professionalism of interviewer. By attending Employment and Interview training by GDG Professionals you will gain professional knowledge on interview, be able to understand body language of candidates, read hidden messages between lines, get acquainted with psychological sides of interview and other important factors ...
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  • "Performance management/Appraisal"

    March 14, 2013 @ 11:28|0 Comments

    When business is small and includes not more than 20 people it is not difficult to identify who performs well and meets targets and who does not. Once it grows and employee numbers increase there is a need of perfect system to evaluate performance accordingly to identify who adds how much to company’s profitability, who lacks the required skills for meeting targets appropriately and who are failures. Performance Evaluation/Appraisal training by GDG Professionals are designed with the objective of setting system which supports to improve both - individual and organizational performance by ...
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  • \"Management\"

    March 14, 2013 @ 10:21|0 Comments

    Management training is about how managers mobilize others to want to get extraordinary things done in organizations. It is about the practices managers use to transform values into actions, visions into realities, obstacles into innovations, separateness into solidarity and risks into rewards. This training is about management that creates the climate in which people turn challenging opportunities into remarkable successes. Whether you are in the private sector or public, an employee or a volunteer, on the front line or senior echelon, a student or a parent, we have designed this training t ...
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